RESIDE Admissions is always looking to add members to our growing team.
Want to be kept in the loop about future openings? Send us your resume and we will be in touch.
Current Openings
Jr. Business Analyst
Business analysts should be able to effectively represent stakeholders, act as product owners, and facilitate successful communication, helping the team deliver exactly what the client wants. A business analyst is someone who analyzes an organization or business domain and documents its business or processes or systems, assessing the business model or its integration with technology.
RESPONSIBILITIES
- Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
- Conduct analysis and documentation of existing business contracts and processes; recommend process improvements where applicable.
- Work as part of the development team to deliver potentially shippable increments of capability in short, regular iterations.
- Work well in a quick-paced Agile environment where correct definitions and timely feedback is of essence.
- Demonstrate genius in your ability to communicate with and align stakeholders at various levels including client product owners, end users, developers and many more.
- Work with product owners AND/OR act as a product owner to develop epics and stories. Break down epics into smaller stories and work with the development team to define and estimate the stories. Translate requirements to the team.
- Documenting and communicating the results of your efforts.
- Integrate business analysis practices and techniques with both agile (i.e., Scrum, Kanban) and waterfall software development approaches.
- Manage a ‘Just-in-time’ requirements management process.
KNOWLEDGE AND SKILLS
- Smart, eager learner with strong work ethic, customer orientation, and great attention to detail
- Excellent verbal and written communication skills
- Strong organization, time, and project management skills Qualifications
- Bachelor’s Degree (Preferred)
- At least one year’ experience with software development methodologies and process
- Fundamental analytical and conceptual thinking skills
- Proficient with Adobe Acrobat DC
- Tech savvy, with strong Excel skills; experience with Microsoft Office 365 a plus
QUALIFICATIONS
- Bachelor’s Degree (Preferred)
- At least one year’ experience with software development methodologies and process
- Fundamental analytical and conceptual thinking skills
- Proficient with Adobe Acrobat DC
- Tech savvy, with strong Excel skills; experience with Microsoft Office 365 a plus
Why RESIDE?
Working with RESIDE offers you an incredible opportunity to make an impact and find new ways to leverage your unique strengths, talents and skills. We’re a growing tech startup with a great, ambitious, and fun-loving team that you’ll be proud to be a part of for years to come. If you want more than a “job” and are itching for an opportunity to do yourself on a regular basis, talk to us today.
Client Solutions Specialist
Client solutions specialist has a responsibility to understand customer needs and business challenges to formulate solutions integrating combination of multiple products through collaborating with multiple cross-functional teams or evangelize how existing solutions will fit into customer’s business.
RESPONSIBILITIES
- Ensure and exceed exceptions for customer satisfaction for various processes and system within assign areas.
- Schedule and participate in various customer meetings and ensure achievement of satisfaction of all services.
- Reviewing our clients’ nursing home admissions contracts, comparing them to our own standard contract forms, identifying differences, and documenting them
- Analyze customer requirements and ensure resolutions for all issues.
- Develop and maintain relationships with clients within assign area and resolve and document all requests.
- Documenting the results of client meetings, providing ballpark cost estimates if possible, based on comparable customizations
- Maintain effective relationships with sales and product development team and various key stakeholders and recommend resolutions as per customer specification.
- Confidently speak to the customer base about products and services, and how they apply to a specific customer’s needs.
- Continuously expand knowledge of our product line.
- Demonstrate product functionality accurately and completely.
KNOWLEDGE AND SKILLS
- Smart, eager learner with strong work ethic, customer orientation, and great attention to detail
- Excellent verbal and written communication skills
- Strong organization, time, and project management skills
- Confidence, poise, and maturity to guide detailed technical discussions with executive-level clients
- Long-term care/nursing home admissions experience is a huge plus
- Familiarity with legal contracts also a huge plus
QUALIFICATIONS
- Bachelor’s Degree (Preferred)
- At least three years’ relevant professional experience
- At least two years’ experience with software development methodologies and process
- Tech savvy, with strong Excel skills; experience with Microsoft Office 365 a plus
- Willing to travel for business purposes (within state and out of state)
Customer Success Specialist
The Customer Onboarding Specialist will set up customers for immediate success by facilitating the implementation process for new accounts. The Customer Onboarding Specialist educates new customers, helps solve technical problems, and ensures the successful adoption of products and services. The Customer Onboarding Specialist is responsible for the entire onboarding process of and further relationship with new enterprise clients, ensuring they receive excellent customer service and are on track for a successful relationship with RESIDE Admissions.
RESPONSIBILITIES
- Provide support to clients throughout the first stage of onboarding, including training (via webinar) and troubleshooting, as they assimilate to their new digital admissions process
- Assist customers in identifying ways in which they can get the most value out of RESIDE.
- Identify & target “at risk” customers (i.e limited activity, communication issues, etc) and take appropriate steps to engage them to understand their situation & drive action.
- Capture and record internal and customer-sourced insights, then proactively report & contribute as necessary with the Operations Team, Development Team, & other RESIDE departments to bridge gaps that may exist between customer expectations & participation
- Develop and maintain strong relationships with assigned client segment to ensure maximum satisfaction and retention levels by applying best Account Management practices such as regular check ins via email and phone calls, and CSAT surveys.
- Leverage feedback for continuous improvement to the onboarding process.
- Maintain knowledge of internal system platforms to understand system requirements and functionality.
- Monitor and drive the progress of each onboarding to ensure the implementation timeline, standards and targets are met timely, and that internal teams have all information needed during the process.
- Collect user metrics; analyze, identify trends, recommend strategies/solutions.
- Respond to client requests and questions via email and phone calls, within specified time frames, to address all questions about and issues with the app, Resident Experience, and Dashboard portals, and the RESIDE smart pads.
- Collaborate with the internal teams to keep onboarding and support materials up to date to maximize the effectiveness of the training.
WHAT WILL MAKE YOU SUCCESSFUL HERE?
- Become a subject matter expert on the RESIDE Facility Dashboard and Resident Experience workflows
- Contribute to the collaborative team environment
- Develop and execute creative strategies that proactively improve the onboarding process
- A friendly, enthusiastic, thoughtful, and empathetic customer service mindset
WHAT YOU BRING TO RESIDE?
- Bachelor’s degree
- A proven track record of success in a quota-driven role
- Tech savvy, with sound Excel skills; experience with Microsoft Office 365 a plus
- Flexibility in navigating a constantly changing environment and ability to shift priorities
- Ability and willingness to travel up to 25% to conduct on-site trainings
- Long-term care (LTC) facility/nursing home experience a big plus
