It's a scene playing out in long-term care facilities across the country. An admissions coordinator spends 45 minutes or more with each new resident and their family, methodically working through a lengthy, uncoordinated process. Meanwhile, revenue opportunities slip by, compliance risks accumulate, and resident needs wait.
"That's just how we do admissions" is often the accepted reality — but not for Atlas Healthcare, an expanding healthcare organization with 22 facilities across four states.
Reality Check
Atlas Healthcare's leadership did the math. In their busier facilities:
- 55 admissions per month (80 during winter peaks)
- 45 minutes per admission
- 41+ hours monthly spent on paperwork (60+ in peak season)
- One entire work week lost to processing paperwork instead of driving revenue
"Every extra minute spent on the admissions process is a minute we could be investing in activities that drive revenue and enhance outcomes. Atlas is growing. Inefficient processes aren't sustainable."
— Tammy Sinvil, Regional Director of Business Development, Atlas Healthcare
The Transformation
Two weeks after implementing Reside's Connected Admissions and Workflow Management Platform in two of their Massachusetts facilities:
- Admission time reduced from 45 to 10 minutes
- Monthly processing time cut from 41 to 9 hours
- 20 hours weekly re-allocated to resident experience-related activities
- Family satisfaction improved with remote completion options
"As valuable as Reside is for our operations today, it's equally critical for our growth strategy. The platform's standardization and efficiency create a strong foundation as we continue to expand."
— Tammy Sinvil, Regional Director of Business Development, Atlas Healthcare
Two weeks. Two facilities. A process that used to eat a full work week now takes a fraction of the time — and the time that's freed up goes straight back into the thing that matters most: the residents and families walking through the door.
Curious what this could look like for your facilities? Let's talk.
