Long-term care facilities know they need to ditch the paperwork – but just going digital isn’t enough anymore. The market is flooded with basic digital tools and choosing the right solution matters. Before you make this important investment, here are five key questions to consider.
- Does Digital Paperwork Actually Solve Your Core Challenges?
Simple digitization only addresses 20% of the admissions problem. Ask yourself:
- Are your admissions coordinators still sitting with families for 1-3 hours each?
- How many referrals are you missing during these lengthy sessions?
- Can your staff focus on meaningful resident connections, or are they buried in manual tracking?
- What’s Your True Cost of Compliance (or Non-Compliance)?
Beyond basic e-signatures, consider:
- How much time does your team spend manually tracking PASRR forms?
- Can you instantly verify arbitration agreement status across facilities?
- Do you have complete audit trails readily available?
- Are you protected against compliance violations and regulatory fines?
- Do You Have Real Visibility into Your Operations?
Modern admissions require more than digital forms. Ask:
- Can you identify workflow bottlenecks in real time?
- Do you have cross-facility analytics to drive improvement?
- Can you track staff productivity and process efficiency?
- What’s the Real Cost?
Look beyond software costs to understand:
- Are you losing potential revenue (typically $300,000/year/facility) due to inefficient processes?
- How many hours could your staff redirect to resident care?
- What’s the cost of maintaining the status quo vs. investing in true workflow innovation?
- Can you measure and track these improvements?
- Does Your Solution Scale with Excellence?
Consider your future needs:
- Can updates be implemented seamlessly across all facilities?
- Does the solution adapt to your specific workflows?
- Will it support your growth without compromising quality?
- Does it integrate with your existing systems while delivering best-in-class functionality?
Moving Forward
Simply replacing physical documents with PDFs is not the future of admissions. Admissions 3.0 – the journey from paper to true digital transformation – is reimagining the entire admissions experience to honor operational excellence and human dignity.
The stakes are too high for halfway measures. Your choice of admissions technology impacts everyone – from your front-line staff and residents to your facility’s financial health. Don’t settle for just going paperless when you could truly transform how you work.
