Running long-term care facilities comes with its fair share of challenges. Still, one often overlooked aspect can make or break your operations: the admissions process. It’s the gateway for new residents, the first impression for families, and a critical workflow for your staff. But…many facilities are working with outdated systems that cause more headaches than they solve.
When was the last time you closely examined how you bring new residents on board? It might be time for a change if you can’t remember or the thought makes you wince. An inefficient admissions process can impact everything from your bottom line to staff morale and resident satisfaction.
Five signs that your admissions process might be holding you back:
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Your census fluctuates more than it should
Unpredictable occupancy rates? Missing referrals because your admissions team is spending hours on each admission? A streamlined approach can help you respond quickly to referrals, reducing costly empty-bed days.
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Your staff is overwhelmed with manual checks and signature hunts
When your team spends more time chasing down signatures and double-checking forms than interacting with residents, it’s time for a change. Modern admissions systems can automate many tedious tasks, freeing your staff to focus on caring for and building relationships with residents and their families.
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You’re constantly in reactive mode
Tired of always playing catch-up? An updated system can help you stay ahead of issues rather than continually putting out fires.
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Compliance feels like a time bomb about to explode
Inconsistent policy application and tracking difficulty can increase the risk of documentation errors. Consider a system that integrates compliance into every step.
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New residents seem overwhelmed by the process
First impressions matter. If your new residents look exhausted before they’ve even moved in, your admissions process might be more stressful than it needs to be. A smoother, more efficient system can set a positive tone from day one.
Time for an Admissions Makeover?
If any or all these signs sound familiar, don’t worry – you’re not alone. LTC leaders across the country are realizing that the status quo may not be good enough. Updating your admissions process can:
- Improve occupancy rates and financial stability
- Reduce staff stress and turnover
- Help you stay ahead of compliance requirements
- Enhance the resident and family experience
